Shipping policy

Shipping & Delivery Policy

At Beargoods, we aim to get your outdoor gear delivered as quickly and safely as possible. Please read the information below regarding order processing, delivery times, tracking, and shipping updates.

Order Processing

Orders are typically processed within 1–3 business days after being placed.

During busy periods, seasonal demand, or promotional events, processing times may occasionally be extended.

Orders are processed Monday to Friday excluding public holidays.

Once your order has been processed and dispatched, you will receive confirmation via email where applicable.

UK Shipping

We currently offer shipping throughout the United Kingdom.

Estimated delivery times are typically between 5–10 business days depending on the product, supplier availability, and delivery location.

While we always aim to deliver within this timeframe, some orders may occasionally take longer due to courier delays, supplier processing times, customs handling, or periods of high demand.

Please note that delivery times are estimates only and are not guaranteed.

International Shipping

International shipping availability may vary depending on the destination and product type.

Delivery times for international orders can vary significantly based on customs processing and local delivery services.

Customers are responsible for any customs charges, import duties, or local taxes that may apply in their country.

Tracking Information

Tracking details will be provided where available once your order has been dispatched.

Some products may ship from different fulfilment partners or warehouse locations, meaning orders containing multiple items may arrive separately.

Delivery Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to:

• High order volumes
• Courier disruptions
• Weather conditions
• Customs processing
• Supplier or warehouse delays

We appreciate your patience and understanding during these situations.

Incorrect Address Information

Please ensure all shipping details are entered correctly at checkout.

Beargoods cannot be held responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at:

info@beargoods.co.uk

Lost Or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the shipping provider where possible.

In some cases, additional time may be required before a parcel is officially considered lost by the courier.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the packaging and item
• A brief description of the issue

We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us at:

info@beargoods.co.uk

Thank you for choosing Beargoods.