Refund policy

Returns & Refunds Policy

At Beargoods, we want every customer to feel confident when shopping with us. We understand that sometimes a product may not be the right fit, and we aim to make the returns process as straightforward and transparent as possible.

Please read the information below regarding returns, refunds, damaged items, and exchanges.

30 Day Returns

We offer a 30 day return period from the date your order is delivered.

To qualify for a return:

• Items must be unused and in original condition
• Products should be returned with original packaging where possible
• Items must not show signs of wear, use, or damage caused after delivery
• Proof of purchase or order confirmation may be required

Returns requested outside of the 30 day period may not be accepted.

How To Request A Return

To begin a return, please contact our team at:

info@beargoods.co.uk

Please include:

• Your full name
• Order number
• The item(s) you wish to return
• Reason for the return
• Photos if the item is damaged or faulty

Once reviewed, we will provide instructions for returning your order.

Please do not send items back without contacting us first, as this may delay processing.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is faulty
• The item arrives damaged
• An incorrect item was sent

We recommend using a tracked delivery service when returning items, as Beargoods cannot be held responsible for returns lost in transit.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Faulty, Or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the problem

Depending on the situation, we may offer:

• A replacement item
• A partial refund
• A full refund
• Store credit where appropriate

We aim to resolve all issues fairly and as quickly as possible.

Refund Processing

Once your return has been received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds will be issued to the original payment method used at checkout
• Please allow 3–5 business days for inspection and processing
• Additional time may be required by your bank or payment provider before funds appear in your account

If your return does not meet the conditions outlined in this policy, we may be unable to issue a refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend placing a new order once your original return has been approved.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used products
• Opened hygiene-related items
• Clearance or discounted items where stated
• Gift cards

For safety and hygiene reasons, some outdoor products may be excluded from returns once opened or used.

Order Cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

While we will do our best to help, orders that have already been processed or dispatched may no longer be eligible for cancellation.

Contact Us

If you have any questions regarding your order, delivery, or returns, please contact us:

info@beargoods.co.uk

Thank you for choosing Beargoods.